Empresas: Minor Hotels Europe & Americas

The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

Functions:

– Continuous evaluation, through listening, monitoring, etc.

– Feedback Individual/group sessions with agents.

– Management – Coordination and continuous monitoring of the team of agents.

– Creation and monitoring of action plans to achieve objectives.

– Constant reporting to platform managers.

– Control of the sizing and balance of the workload.

– Resolution of doubts and incidents.

– Team management and motivation.

– Quality Management.

What are we looking for?

– We are looking for an experienced Call Center coordinator for a team of agents.

– Oriented towards objectives and results.

– Native/Bilingual Level of English

– Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.

– Teamwork.

– Be a goal-driven, determined person being able to meet deadlines and work well under pressure.

– Have the ability to effectively multi-task and juggle multiple responsibilities at once.

– Organized and methodical person.

– Critical thinker and problem-solving skills essential

Offered

– Integration into a dynamic team, focused on excellent service.

– Remuneration according to the position.

– Continuing Training Plan to enhance professional development

– Access to the e learning training platform

– Commissions as a percentage of objectives.

– Possibility of functional, national and/or international mobility

– Incentives and Benefits Plan.

– Ticket Restaurante.

– Hybrid work model

Requisitos :