Customer Success – Spanish Portfolio

Las Rozas

About Simplifae

Simplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions.

Position Overview

As a Customer Succes s you will manage and grow relationships with Spanish-speaking clients, ensuring high retention, customer satisfaction, and revenue expansion.

You will combine customer success and commercial acumen , acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value.

Key Responsibilities

• Manage a portfolio of Spanish clients, ensuring strong engagement and satisfaction.
• Drive renewals and retention, proactively identifying at-risk accounts.
• Deliver consultative support, helping clients maximize value from Simplifae solutions.
• Identify and execute upsell and cross-sell opportunities.
• Manage commercial processes, including proposals and contract updates.
• Maintain accurate client data in CRM systems .
• Analyze customer behavior, feedback, and market trends to inform strategy.
• Collaborate cross-functionally to improve product adoption and customer outcomes.
• Act as a trusted advisor and key point of contact for clients.

Education & Experience

• Up to 2-3 years of experience in Customer Success, Account Management, or similar roles.
• Experience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar).
• Background in SaaS, B2B services, or digital platf orms preferred.
• Bachelor’s degree in a relevant field (preferred).

Skills & Competencies

• Strong communication and relationship management skills.
• Commercial mindset with proven upselling/cross-selling ability.
• Analytical and data-driven approach.
• Ability to manage multiple clients and priorities effectively.
• Problem-solving and adaptability.
• Fluent in Spanish and En glish (mandatory).Portuguese is a plus.

Why This Role Matters

• Expanding Simplifae’s presence in the Spanish market
• Driving customer lifetime value and revenue growth
• Ensuring consistent and high-quality customer experience
• Supporting strategic growth across international portfolios

What We Offer

• International exposure across Iberian markets
• Opportunity to work in a fast-growing tech environment
• Strong career development path
• Competitive salary and benefits.