Mission:

Identify, design, and implement process improvements in our Out-of-Home (PUDO / Locker parcel operations) across Spain and Portugal — ensuring efficiency, quality, and sustainability in the parcel delivery operational process.

What You’ll Do:

– Lead end-to-end Out-Of-Home Continuous Improvement projects: map workflows, find root causes, operational gaps and process inefficiencies, test solutions, and standardize wins.

– Own measurable outcomes. Keep track of initiative, test solutions.

– Partner externally and internally with Ops, Product, and Data teams to turn insights into action, driving proposals into reality.

– Build internal department tools: SOPs, checklists, dashboards (Excel/Power BI), and train frontline teams.

– Support strongly new initiatives (New services rollout, OOH scale-up) by embedding Continuous Improvement before and during execution.

Job Requirement:

– +4 years in logistics/ditribution operations (logistics, last-mile, retail field ops, or network-based delivery), improving parcel delivery, last-mile logistics, or physical network operations (e.g., locker networks, courier hubs, retail pickup points).

– Strong cross-department collaboration skills

– Data analysis skills for performance metrics using each data analysis tools : Excel, SQL, or BI tools.

– SOP documentation and process mapping experience.

– Proven success delivering quantifiable process gains.

– Fluency in English + Spanish. (Chinese is a strong plus)

– Data-driven, hands-on — you prefer fixing a workflow over writing a deck.

– Access to a personal vehicle for field visits, audits, and operational observations across the Iberian network.