Our client, a leading automobile manufacturer, is recruiting for a Technical Support Specialist (Automotive) to join their business in Spain.

Position Title:

Technical Support Specialist (Automotive)

Position Type:

Permanent

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Bianca | +49 (0)

Job Description:

• The Technical Support Specialist supports the Spanish dealer network by providing day to day technical assistance, ensuring accurate diagnosis, timely issue resolution, and correct application of technical standards.
• Reporting to the Technical & Quality Manager, the role plays a key part in maintaining service quality, supporting warranty accuracy, and feeding field information back to HQ.

Responsibilities:

Dealer Technical Support

• Provide first and second level technical support to dealers via hotline and case management systems. Onsite technical support
• Support diagnosis and repair of complex vehicle issues across ICE, EV, ADAS, and connected systems. Company PC Scanner, EPCTIS Platform
• Ensure accurate, timely technical guidance in line with approved repair procedures.
• Vehicle return, vehicle replacement, vehicle buyback

Technical Case Management & Escalation

• Manage dealer technical cases from initial submission through resolution.
• Collect and validate technical data (diagnostic logs, photos, reports) prior to escalation.
• Escalate unresolved or complex issues to the Technical & Quality Manager and HQ following defined processes, critical customer complaints and market public sentiment, Initial quality problems of new models at the early launch stage

Technical Documentation & Feedback

• Support the creation, localisation, and distribution of Technical Service
• Bulletins (TSBs). Service / Technical / Recall Campaign Notification
• Ensure dealers are informed and aligned with the latest technical updates and repair instructions.
• Provide structured feedback from the field to support quality improvement and root cause analysis.

Warranty & Quality Support

• Support warranty claim accuracy by reviewing technical justification and repair documentation when required. Labor hours evaluation and correction
• Identify recurring issues or incorrect repair practices and highlight risks to management.
• Contribute to quality investigations and dealer corrective actions.

Recalls, Campaigns & Training Support

• Provide technical support to dealers during recalls and service campaigns.
• Assist with technical aspects of training activities, including workshop support and launch readiness.
• Actively maintain technical knowledge aligned with new model introductions and technology updates.

Qualifications:

• 7 plus years experience in automotive technical support, diagnostics, or workshop operations
• Strong technical understanding of modern vehicle systems (EV, ADAS, electronics)
• Structured problem solving and clear technical communication skills
• Dealerfacing mindset with strong customer focus
• Comfortable working with case management and diagnostic systems
• Fluent Spanish; working English required