Graduate E-commerce IT Support (based in Tordera Massimo Dutti HQ – Barcelona, Spain)

Hey Massimo Dutti

In e-commerce, behind every seamless experience, there is a constant process of monitoring, solving, improving and coordinating.

At Massimo Dutti, we understand digital operations as a continuous flow: identifying incidents, analyzing their root cause, coordinating solutions and optimizing processes to ensure stability and quality across all platforms.

We are looking for a Graduate E-commerce Operations & Support Specialist who wants to be part of this process.

Someone with a strong technical and analytical mindset, who enjoys understanding how systems work, solving complex issues and collaborating with different teams to ensure the smooth operation of our e-commerce platforms.

Caring for operational excellence, system reliability and continuous improvement is part of the way we work. Each solution is built through collaboration between technology and business teams, with a constant focus on quality, efficiency and scalability.

If you are motivated by problem-solving, process optimization and working in a dynamic digital environment, this challenge could be for you.

Main Responsibilities

• Manage incidents and service requests: register, prioritize, follow up and resolve (or escalate) operational issues ensuring clear communication and proper response times.
• Analyze incidents both functionally and technically, identifying root causes and coordinating solutions with involved teams.
• Act as a central point of support between business and technical teams, ensuring alignment and proper prioritization.
• Maintain and improve operational documentation, contributing to knowledge bases and AI-driven support tools.
• Drive continuous improvement by identifying opportunities to optimize processes, automation and service quality.
• Monitor, track and provide visibility on KPIs related to incident management and platform performance.

What are we looking for?

• We are looking for a recent graduate or someone who has graduated within the last two years.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively with multidisciplinary teams (business and tech).
• High level of organization, proactivity and autonomy.
• Excellent communication skills to interact with both technical and non-technical stakeholders.
• Adaptability to dynamic and fast-changing environments.
• Degree in Computer Science, Engineering or related fields.
• Experience or knowledge in e-commerce or retail environments is a plus.
• Basic understanding of web development, APIs or backend systems is valued.
• Experience with ticketing tools (e.g. JIRA) is a plus.
• Knowledge of automation or AI-driven tools is a plus.
• English is a plus.

Benefits

We believe in internal talent and real opportunities for professional growth .

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