Take your career to the next level with Amaris Consulting as a Senior UX Researcher in Service & Digital Experience.

Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and launch your next challenge in a hybrid agile hub right in the heart of Barcelona.

WHAT WOULD YOU NEED? ✍️

• Bachelor’s or Master’s in UX Research, Service Design, Psychology or related field

• 8+ years’ experience driving complex, user-centred research or service-design initiatives

• End-to-end mastery of mixed-method research (qualitative & quantitative) on web, mobile apps and physical touchpoints

• Proficiency with research & testing platforms (UserTesting, Maze, FullStory, Hotjar, A/B, surveys, data analytics)

• Track record converting research findings into actionable product roadmaps validated by measurable KPIs

• Business-fluent English and strong storytelling for global stakeholders

WHAT WILL YOU DO?

• Own the research strategy from kickoff to insights, influencing digital products, e-commerce journeys and in-store/employee experiences

• Lead usability studies, usability testing and applied A/B and multivariate testing to optimise conversion and satisfaction

• Orchestrate immersive in-context research (lab, remote, ethnographic) across global markets and diverse user segments

• Facilitate cross-functional workshops (Design Thinking, Service Blueprinting) with Product, Analytics, Technology and Marketing teams

• Translate complex human behaviour into wireframes, customer maps and data-driven design specs for web & mobile

• Mentor junior researchers and designers, up-skill the broader organisation on user-centric innovation