From HCL we are seeking a skilled WMS L2 Support Engineer to provide functional and technical support for Warehouse Management Systems (WMS). The role focuses on supporting end-to-end warehouse operations, troubleshooting production issues, and ensuring seamless system integrations during business-critical operations.

Key Responsibilities

Provide Level 2 (L2) support for Warehouse Management Systems (WMS) across multiple warehouse operations

Support core warehouse processes including inbound, outbound, inventory management, picking, packing, shipping, and dispatch

Perform SQL-based data analysis to investigate issues, validate data, and conduct root cause analysis (RCA)

Monitor, analyze, and troubleshoot EDI transactions and resolve integration failures with upstream and downstream systems

Coordinate with business users, internal IT teams, and external partners to ensure timely issue resolution

Handle production incidents, service requests, and minor system enhancements in line with SLAs

Create and maintain support documentation, SOPs, and knowledge base articles

Provide operational support during business-critical periods and peak warehouse operations

Ensure adherence to support processes, escalation procedures, and compliance requirements

Skills & Qualifications

Fluent in English and Spanish (written and verbal)

Strong functional and technical knowledge of WMS platforms

Hands-on experience with SQL queries for data analysis and troubleshooting

Working knowledge of EDI concepts, transactions, and integrations

Solid understanding of warehouse operations and supply chain processes

Strong analytical, problem-solving, and troubleshooting skills

Excellent communication and stakeholder management skills

Preferred Attributes

Experience working in 24×7 or production support environments

Ability to work under pressure during peak operational periods

Proactive, detail-oriented, and customer-focused approach