JOB MISSION

As a Vehicle System Engineer, you will operate at the intersection of Customer Support and Application Engineering — two disciplines that, together, define the full customer journey. On one hand, you will serve as the first line of support when clients receive our product , often working under pressure to help them get their solutions up and running quickly. On the other hand, you will bring a long-term technical vision to each engagement , conducting deeper analysis and fostering close collaboration to set projects up for lasting success.

MAIN RESPONSIBILITIES/FUNCTIONS

Your main responsibilities will be:

• Handle customers from around the globe helping them from simple technical queries to complicated ingeneering questions.
• Act as the primary technical interface with customers on all electric machine controllers, BMS, system integration, and system performance-related challenges.
• Perform calibration, validation, and optimization of Electric propulsion systems and storage systems using NX’s EMC and BMS product line-up on both test benches and vehicles.
• Follow a success recipe according to the company’s identity on how to provide support and help enhance it, aimed at operational efficiency, and product quality.
• Collaborate closely with R&D and software development teams to communicate field issues, new functionalitiy requirements, calibration outcomes, and recommendations for hardware/software enhancements.
• Collaborate closely with Business to exchange information on clients, reporting field issues and taking information on each project.
• Provide on-site commissioning , troubleshooting and technical support at customer facilities when required.
• You must ensure alignment on techincal specifications throughout the support package/project.
• Develop, document, and execute calibration procedures, test plans, and validation protocols for customer-specific projects in vehicles or test benches.
• Enhance the documentation of NX’s products available for clients and provide valuable insights on internal technical documentation.

WHAT WILL YOU BRING? – REQUIRED KNOWLEDGE AND EXPERIENCE

⚙️Technical skills:

• 5 years of experience in the field of power electronics and application SW for inverters and BMS.
• You must be able to analyze system (specially inverter and BMS) data logs and interpret them in the search for issues or general evaluation.
• Knowledge of concepts on electric machine controller architecture at HW level.
• Knowledge of concepts on SW structure controlling electric machines.
• Understanding on electric machines at model equations level and interpreting machine trajectories (mtpa/mtpv).
• Understanding basic BMS calculations and protection functions at system level (SOC, SOP …).
• Be able to evaluate client’s mechanical and electrical setups with NX’s products and provide them valuable recommendations.
• Experience in product integration and/or test bench operation.
• Be able to respond to potential customer needs pragmatically , asessing the use of NX’s products on their applications, and evaluate potential problems.
• Experience working with ticketing systems is appreciated.