At ING we are looking for Daily Banking & Savings Process Expert

We are looking for a talented and enthusiastic Daily Banking & Savings Process Exper t to join our COO Daily & Saving s Team of COO Products Tribe Spai n

.
The responsibility of this team is to analyze, monitor, control and develop the transactional and savings accounts processes. Focused on the E2E customer journey we ensure the proper work of the process and the best customer experienc

e.
As a key member of the team, you will provide knowledge and expertise in the operations area. This means process monitoring, controlling SLAs, managing external providers, process efficiency, customer service, collaboration and continuous improveme

nt.
Your key responsibilit

ies:
As a Daily Operations Expert

• you:
  Have a deep understanding of the client daily & savings processes, including bankrup
• tcies.Implement robust controls and procedures Be responsible for controlling and monitoring external providers’ flows to detect, prevent and avoid inefficie
• ncies.Ensure that we provide our clients with the best experience. Are committed to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline work
• flows.Create and maintain reports aligned with business and operational
• needs.Data is your facilitator for decision making. (Measurement, obtaining operational data, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost effici
• ency).Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring positive client exper
• ience.You are responsive, proactive, and empathetic in your interactions with customers and colle
• agues.Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collect

ively.
What are we looki

ng for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate t

• o apply!
  University
• Graduate.Previous knowledge of operations and operative way of working (forseti, herramienta de Calidad and client onboarding flows will b
• e a plus)Stakeholders’ management proven experience, in particular external providers ma
• nagement.Strong analytica
• l skills.Takes on new opportunities and tough challenges with a sense of urgency, high energy, and en
• thusiasm.Build partnerships and work collaboratively with others to meet shared objectives and build strong customer relationships and deliver customer-centric s
• olutions.Delivers multi-mode communications that convey a clear understanding of the unique needs of different a
• udiences.Makes Good and timely decisions that keep the organization moving forward creating a new and better ways for the organization to be su
• ccessful.Plans and prioritizes work to meet commitments aligned with organizational goals and holds self and others accountable to meet com

mitments.
What do

we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smalles

t details.
Check out what is waiti

ng for you!
Be flexibl

e my friend.Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do

your thing. Rest

aurant card.So that thinking about what to have for lunch doesn’t take up your time or yo

ur cravings.
Our house will

be your home.In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) a

nd much more!
Hea

lth insurance.For you and all your family (spouse/partner

and children).

Life insurance.We help you protect what matte

rs most to you.
Flexib

le remuneration.In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card

, training aids…
Free

company shuttle.It doesn’t matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Ma

drid comfortably.

Banking benefits.Special loans with more bene

ficial conditions.Special mortgage conditions after 6 months wo

rking at the bank.And you can benefit from our pension plan afte

r 1 month with us!
More vitality

and more belonging360º care of the employee (physical, mental, social connect

ion & purpose).Physiothera

py service on site.Clinics with professional, wo

rld-class athlet

es.Gympass service.Employee Networks: Rainbow Lions (LGBTQI+),

Leonas & RIÑG.International R

e

mote work prog

ram. Get to know Us
We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better f uture for themselves, by providing them with the tools they need to get wh

ere they want to go .
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work wit h

agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in m

ore than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, I nclusion and Belonging to foster a culture of colla boration and innovation that represents all coll

ectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)ou r Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to

embark on this journey.
Making things happen, helping others be successful, always being one s tep ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are lookin

g forward to meeting you!
At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourse

lf, you do your best work.
Job A

pplication Safety Reminder
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• n applying for roles at ING:Apply only via official ING platforms: I NG uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via I
• NG job postings on LinkedIn.Check t he sender’s email carefully: Legitimate communication wi ll always come from @i n
• g.com and/or @myworkday.com.No payments or banking det ails will ever be requested: If someone asks for th

is information, it’s a scam.