HOTEL/HOSTEL OPERATIONS MANAGER – SPAIN
We are looking for a great new team member to join our team in Madrid as AREA OPERATIONS MANAGER.
LATROUPE is a young and dynamic chain of Hotels & Hostels, expanding rapidly across Europe with currently 7 properties in Europe (Madrid, Bilbao, Barcelona, Brussels and Dublin), summarizing more than 1.600 beds. The mix of private and shared rooms provides an aspirational and flexible spot for young-at-heart travelers in our chain.
Our mission: to blend hotel quality with hostel experience to redesign accommodation appealing to all generations. Because this is what we aim to do at Latroupe.
Job Description:
Your mission will be to oversee the management of multiple properties, ensuring operational excellence, adherence to brand standards, and guest satisfaction. Acting as a key link between operational management in headquarters and the properties, you will implement strategies, standards, and procedures, fostering efficient management aligned with organizational goals.
Key Responsibilities:

• Management control of the business units Daily support to GM in solving operational challenges and managing Human Resources, ensuring smooth and efficient operations.
• Monitor revenue and costs for each property , taking full ownership of budgets and implementing immediate actions to maximize profitability.
• Collaborate on the preparation of annual budgets and strategic plans for the properties, ensuring effective execution and alignment with established goals.
• Supervise and implement operational processes to ensure that they are carried out in accordance with the standards set. Ensure that the entire team follows the procedures established by the company.
• Conduct visits to the properties , inspecting rooms, front-of-house, and back-of-house to ensure compliance with brand standards and identify areas for improvement. At least one visit/month.
• Monitor and analyze guest feedback , developing action plans to drive continuous improvement in the guest experience. Management of online reputation indicators.
• Coordinate team training and development, ensuring operational excellence and employee satisfaction.
• Conduct performance evaluations with GM, supporting team management to align individual goals with the organization’s strategic objectives.
• Ensure compliance with Health and Safety, Food Safety, and facility maintenance standards, monitoring their application across all properties.
• Foster clear communication and collaboration with commercial, maintenance, finance, human resources, and marketing departments, promoting alignment and efficiency.
• Collaborate in / Organise / Develop the expansion of the company. Implementing the brand, its values and its universe in new establishments.
• Ensuring compliance with the applicable legislation in force (among others: data protection, complaint forms, prices, accessibility, maintenance, etc.)
• Build and maintain strong relationships with internal and external stakeholders, including owners, suppliers, and business partners, ensuring effective and lasting partnerships.

What We’re Looking For:

• Education and experience in team management within the hospitality sector. Hostel/Hotel experience as manager/director of minimum 3 years.
• Experience managing several hotels simultaneously.
• It will be an asset: MBA or Master or postgraduate degree in Hotel Management, notions of Revenue Management, Knowledge of F&B at operations level and Management Control.
• Languages: Spanish, English advanced. third language a plus.
• High analytical and deductive skills.
• Proficiency in IT and Microsoft Office tools. It will be an asset MEWS PMS.
• Excellent organizational and leadership skills
• Proactivity, attention to detail, and ability to work under pressure
• Flexible Schedule based in Madrid office.
• Resilience and ability to manage stress
• Autonomy and responsibility.
• Dynamism, initiative to create environments that exceed customer expectations and make the hostel’s image ‘shine’.
• Team leadership, combining a strong focus on results with the development of the capabilities of their collaborators and the generation of commitment and cohesion throughout the team.
• Laboriousness and capacity for constant effort in long working days and travel.

Additional Details:

• Location: Madrid, with availability for frequent travel throughout EUROPE
• Career growth and development opportunity within a company with ambitious expansion plans.