As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What’s the job?

As a Reservations & Revenue Agent , you will be responsible for handling all reservation-related inquiries while supporting revenue optimization strategies. You will ensure a seamless booking experience, maximize conversion, and deliver exceptional service aligned with InterContinental brand standards.

You will act as a key link between Sales, Revenue, and Operations, contributing to both guest satisfaction and business performance.

Your Day-to-Day

• Deliver an outstanding and personalized reservations service, anticipating guest needs and exceeding expectations.
• Handle all reservation requests, modifications, cancellations, and special requirements across all channels (phone, email, systems).
• Maximize revenue through effective upselling, cross-selling, and conversion of inquiries into confirmed bookings.
• Maintain accurate and up-to-date reservation data, including rates, availability, guest details, and market segmentation.
• Support Revenue Management in pricing strategies, reporting, forecasting, and budget preparation.
• Ensure rate parity and optimal distribution across all channels (OTA, GDS, direct channels).
• Monitor availability, overbookings, waitlists, and group inventory, especially during high occupancy periods.
• Collaborate closely with Sales on key accounts, corporate rates (LNR/KNR), and business opportunities.
• Maintain strong relationships with internal and external stakeholders (CRO, tour operators, corporate clients).
• Stay updated on hotel products, services, promotions, and packages to drive sales performance.
• Analyze competitor activity and market trends to identify opportunities.
• Support Finance with any billing or commission-related queries (e.g. Loyalty programs).
• Promote teamwork and smooth communication with all departments to enhance the guest journey.
• Act as a brand ambassador, ensuring all interactions reflect InterContinental service standards.
• Support ad hoc operational needs and contribute to a positive team environment.

What We Need From You

• Previous experience in Reservations, Revenue, or Front Office within a hotel environment.
• Understanding of revenue management principles and distribution channels.
• Experience with Opera, CRS, GDS, or similar systems is highly valuable.
• Fluent in English and Spanish; additional languages are a plus.
• Strong commercial mindset with a focus on sales and conversion.
• Excellent attention to detail and organizational skills.
• Proactive, team-oriented, and guest-focused attitude.
• Ability to work in a fast-paced environment and manage multiple priorities.

What to Expect From Us

• Competitive salary and benefits.
• Discounted international room rates for you and your family.
• Employee recognition programs and career development opportunities.
• Access to IHG’s global learning platform and training programs.
• Complimentary meals while on duty.
• Uniform and laundry service.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good — making our guests and colleagues feel welcome, cared for, recognized, and respected wherever they are in the world.

Don’t quite meet every single requirement but still believe you’d be a great fit? We’ll never know unless you hit the “Apply” button. Start your journey with us today.