The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Provide an exceptional customer experience and resolve issues at first point of contact through online channels.
• Strong focus on quality, with particular attention to detail and accuracy.
• Escalate requests when necessary.
• Promote a “Responsible Gaming” philosophy.
• Stay up to date with rules, processes, and licensing requirements.
• Contribute to the team effort by achieving the required results.
• Participate in onboarding programmes.

Qualifications

• Residence in Melilla.
• Fluency in spoken English and Spanish (minimum English level B1).
• Proven experience in customer service is valued but not essential, as the company provides comprehensive in-house training.
• Strong communication and interpersonal skills, along with active listening abilities.
• Customer-oriented mindset with the ability to adapt responses to different situations.
• Computer literacy and typing skills are required.
• Ability to work under pressure.
• Willingness to work shifts.
• Responsible and detail-oriented.

What’s in it for YOU?

• Excellent working environment.
• Attractive salary package.
• Gift cards for birthdays and other special occasions such as Christmas.
• Exciting company activities including monthly lunches, corporate events, competitions, and many more.
• Casual dress code.
• An opportunity to advance your career within one of the largest iGaming organisations in the world.