Empresas: Minor Hotels Europe & Americas

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions:

– Support agents on their daily tasks

– Detect improvement areas within the team by monitoring agents’ handlings and
providing feedbacks, setting action plans and following-up on them.

– Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers

– Define prioritizations in order to achieve our goals and organize the team
accordingly.

– Go outside the box and detect improvement areas in order to have more efficient
process and procedures

Requirements:

-Have experience in Groups and Events handling and/or the Hotel Sector.

– Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.

– Have the ability to effectively multi-task and juggle multiple responsibilities at once

– Cooperative and communicative attitude with co-workers, managers and
employees.

– Excellent communication skills and ability to lead and guide

– Organized and methodical person

– Critical thinker and problem-solving skills essential

Offered

– Commissions as a percentage of objectives.

-Ticket Restaurante.

– hybrid work model. Monday to Friday. Time slot 08:00-20:00h

– Salary: 27.682,30€ b/a

Requisitos :