Scope

The Country Product Manager – Ocean Freight is responsible for developing and executing the country’s Ocean Freight (FCL/LCL) product strategy. Ensures competitive pricing, operational excellence, regulatory compliance, strong carrier relationships, and P&L performance. Drives digital adoption, product competitiveness, and customer satisfaction through coordinated action with Sales, Operations, and Regional Product Teams.

Responsibilities

1. Product Strategy & Market Positioning

• Build and execute the national Ocean Product roadmap aligned with regional/global product teams.
• Analyze market trends, competitor activities, regulations, and customer behaviors to identify growth opportunities.
• Deploy standardized global/regional solutions (digital tools, product programs) adapted to local needs.
• Generate and share consistent market intelligence reports for internal stakeholders.

2. Operational Execution & Process Optimization

• Oversee daily FCL/LCL operations ensuring service quality and coordination with carriers, ports, truckers, and customs brokers.
• Mitigate operational risks (congestion, equipment imbalance, delays) with proactive contingency plans.
• Manage local tariffs and ensure accurate, competitive pricing for spot and non-standard requests.
• Deliver product/system training to Sales & Operations in coordination with Regional and Global Product Teams.

3. Commercial Leadership & P&L Ownership

• Own the country’s Ocean Freight P&L (revenue, margin, cost control).
• Lead the country ocean tender process and support Sales in winning strategic customers and new trade opportunities.
• Engage directly with key customers when needed to support commercial success.
• Drive cost savings through carrier negotiations and strong allocation management.

4. Stakeholder, Carrier & Compliance Management

• Maintain and develop relationships with local carriers, NVOs, port authorities, terminals, and key clients.
• Conduct QBRs with Carriers to align on performance KPIs and resolve disputes (rollovers, D&D, ETA issues).
• Ensure full compliance with customs, sanctions, safety rules, and local regulations.
• Act as escalation point for major operational or commercial issues.

Qualifications / Experience

• Bachelor’s degree in Supply Chain Management, International Trade, Business Administration, or related field (MBA preferred).
• Minimum 5-7 years’ experience in the ocean freight forwarding industry, with a background in ocean freight operations and procurement role.
• Willingness to travel
• Strong knowledge of global shipping markets, Incoterms, and carrier contracts.
• Proficient in data analysis tools and ERP/transportation management systems.
• Fluent in English; additional languages a plus
• Understanding of ESG and sustainability programs in freight