Newland NPT is a global leader in digital payment solutions, providing innovative and secure POS systems and smart devices used in over 120 countries worldwide . Our mission is to support businesses with cutting-edge payment technologies and services that make digital transactions simple and reliable.

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Role Overview:

We are looking for a proactive EU Technical Support Engineer to provide expert technical support and guidance to our European customers. You will act as a key technical interface between clients and internal teams, helping to resolve issues, support product integration, and improve customer satisfaction.

What you´ll do :

• Own and resolve customer technical issues in collaboration with technical support, R&D, QA, and product teams.
• Reproduce, analyze, and resolve technical problems while maintaining clear communication with internal teams and customers.
• Review requirements, specifications, and technical designs to ensure solutions meet customer needs.
• Build and maintain strong technical relationships with potential and existing customers.
• Document customer cases, workflows, FAQs, and best practices to enrich the support knowledge base.
• Contribute to process improvements and enhance customer satisfaction.
• Provide remote and on-site support across Europe as needed.

Requirements:

Education & Experience:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• At least 2 years experience in support for embedded devices. Android devices is a plus
• POS terminal development experience is a strong plus.
• Previous technical support experience for hardware or software products is advantageous.

Skills & Competencies:

• Proficient in Java/Kotlin , with strong understanding of Android components and application architecture.
• Excellent English communication skills (written, verbal, reading).
• Strong analytical, problem-solving, and interpersonal skills.
• Ability to work independently and collaboratively.
• Passion for new technologies and innovation.
• Knowledge of low-level software development (C/C++) is a plus.

Why Join Us:

• Work with a global, innovative team shaping the future of digital payments.
• Exposure to cutting-edge payment technologies.
• Career growth and professional development in technical support and application development.