FRENCH SELECTION (FS)

French speaking Operations Manager (Bilingual French & English) – IT or SaaS sector

Location: Barcelona

Hybrid work 3 days a week in the office

Salary: up to €60.000 per annum, plus bonus

Ref: 8231BN

To apply using our preferred format, please visit French Selection website, see link below, go to the vacancies page, search job reference: 8231BN

Website:

A well-established SaaS provider with global operations.

Main duties: To manage operations and maintenance of the international systems and ensure they remain reliable and compliant with client contracts.

The role:

– Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance

– Liaise with and provide technical support to vendors, external service providers and on-site technical teams

– Build and maintain strong client relationships and manage commercial and contract-related enquiries

– Understand contractual requirements and ensure operations remain fully compliant and meet performance targets

– Manage operational budgets, Profit/Loss performance and track spending against forecasts

– Develop and execute strategic plans and support frameworks for new projects

– Drive continuous improvement and operational efficiency initiatives for existing projects

– Record and report KPI performance and provide team or individual training where required

– International travel required

The candidate:

– Fluent in French and English to high business standard (written and spoken) – Essential

– Experience in a similar operations management role within the IT or SaaS sector – Essential

– Degree in IT, Engineering or related technical field preferred

– Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools

– Previous experience in budget and P&L management

– Excellent communication and negotiation skills

The salary: up to €60.000 per annum