Empresas: SLS Barcelona
What you’ll do We are looking for a Front Office Agent to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. – Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. – Greet and assist guests in a warm, courteous, and professional manner. – Handle cash and credit transactions, ensuring the accuracy of guest billing. – Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. – Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. – Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services. – Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. – Ensure all guests are quoted the correct rate as per the selling strategy and website. – Ensure all telephone calls are answered as quickly and efficiently as possible. – Report any issues to the correct department and check to ensure the work has been completed. – Ensure that the reception and public areas are clean, tidy and presentable at all times.
Requisitos : What we are looking for… – Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel. – Previous experience with pre-opening of a hotel is a big plus. – Someone who understands, celebrates and embraces the SLS brand values. – Ability to multitask and work in a fast-paced environment. – Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. – Excellent verbal and written communication skills. Fluent in Spanish and English. – You make people feel good – your team, guests, and colleagues alike. You make a positive impact. – You learn quickly and adapt to SLS’s unique culture. – You are humble and open to ideas. We leave our ego at the door and help get things done. – You’re up for doing things differently and trying (almost) everything once. – You want to be part of a team that works hard, supports each other and has fun along the way.