Role purpose:

Support the marina team in delivering a welcoming, friendly and professional experience to all guests and visitors. Help customers with their daily needs and ensure smooth front office operations during the busy season.

Key Accountabilities

• Welcome customers and visitors to the marina
• Support guests during arrival and departure
• Answer customer questions in person, by phone or email
• Support enquires, mooring sales, invoices and booking administration work.
• Handle customer requests in a friendly and professional manner
• Handle and Support collection processes, by mails or outbound calls
• Assist with check-in procedures and customer documentation
• Help maintain customer information in the system
• Work closely with marina teams to ensure excellent customer service
• Assist with general front office and administrative tasks
• Support the team in resolving simple customer issues

Core Competencies, knowledge and Experience

• Friendly and positive attitude
• Customer-oriented mindset
• Good communication skills
• Team player with a “can do” attitude
• Organized and reliable
• Attention to detail
• Ability to remain calm during busy periods
• Eagerness to learn and support the team
• Excellent communication (written and verbal) and presentation skills

Must have professional/technical qualifications

• Previous Customer service or hospitality experience
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Fluency in English – verbal and written
• A second language will be highly appreciated
• University degree will be considered a plus