L2 IT Support Engineer (SAP & IAM Specialist)

Location: Remote

Position Type: Temporary, 3-month contract

We are looking for a L2 IT Support Engineer to join our technical team. In this role, you will serve as a key escalation point for technical issues, focusing specifically on SAP environments and Identity & Access Management (IAM) lifecycle operations. You will be responsible for ensuring high availability, security, and integrity of our systems while providing exceptional support to our internal business units.

Key Responsibilities

• SAP Support:
• Manage user access and security roles within SAP (ECC, S/4HANA).
• Troubleshoot SAP GUI and Fiori issues for end-users.
• Provide support for SAP GRC (Governance, Risk, and Compliance) activities, including SOD (Segregation of Duties) analysis.

• IAM Management:
• Manage the end-to-end IAM lifecycle (joiners, movers, leavers).
• Manage user identities within Active Directory, SSO solutions (eg, Azure AD, Okta), and integrated enterprise systems.
• Handle ticket escalations regarding access denials, permission errors, and account lockouts.

• Operations & Governance:
• Maintain documentation for IAM workflows and SAP access procedures.
• Collaborate with L3 engineers and security teams to resolve complex incidents.
• Participate in internal and external audit activities related to user access control.
• Identify and implement process improvements to increase incident resolution efficiency.

Required Skills & Qualifications

• Experience: 3+ years in an L2/Technical Support environment.
• SAP Technical Knowledge: Demonstrated experience with SAP User Administration and Security
• IAM Expertise: Proficiency in managing identity platforms (Azure AD, Active Directory, Okta, etc.)
• Communication: Excellent verbal and written communication skills in English
• Analytical Skills: Strong problem-solving abilities and the ability to prioritize work in a fast-paced environment.