Workster is partnering with one of the largest global outsourcing companies to recruit Spanish-speaking Customer Support Experts for various international projects across multiple industries.

These roles support major global companies in areas such as social media, digital communication, mobility, online payments, cybersecurity, e-commerce, and consumer electronics, all without disclosing brand names.

Your Role

As a Customer Support Expert, you will help users across different platforms and services, ensuring a smooth, safe, and high-quality experience.

You will:

• Assist users with empathy, accuracy, and efficiency
• Stay informed about the specific project’s policies, products, and guidelines
• Make balanced, policy-aligned decisions while maintaining user satisfaction
• Communicate clearly and professionally, in writing and verbally
• Investigate and resolve inquiries related to accounts, usage, and service issues
• Respond to user questions with high quality, speed, and empathy
• Use your market knowledge to spot trends and recommend scalable improvements
• Analyze incoming data to enhance the overall user experience
• Support enforcement of platform or service rules when required
• Review reported content or cases within agreed timeframes
• Identify workflow inefficiencies and suggest process improvements
• Recognize patterns and escalate cases when necessary

Your Qualifications

• C1 level Spanish
• Good English (B2)
• Availability for remote roles within Greece or for office-based positions in Athens (depending on the project)
• Customer Support experience is a plus
• Ability to work independently and collaboratively
• Strong problem-solving and critical thinking skills
• Flexibility and adaptability to policy and process changes
• Confident computer and internet skills
• Ability to provide required documentation (ID/Passport, Birth Certificate)

The Offer

• Multiple project options , matched to your skills and preferences
• Remote positions anywhere in Greece and onsite roles in Athens
• Relocation package for Athens-based roles (flight, hotel stay, and housing assistance)
• Competitive salary + performance bonuses
• Rotational shifts depending on the project
• Diverse and multicultural work environment
• Full training, continuous support, and strong career development opportunities