About The Role

You are a relationship-builder who loves the front lines. This is not a role where you hide behind a screen and ship code all day. You want to be the trusted advisor who makes sure our AI actually lands, and stays, inside the complex world of a top-tier law firm.

As our Technical Account Manager, you are the face of Juryo for our enterprise clients. You own the relationship from the first onboarding call onwards: you understand their world, map their challenges, get them live, and make sure they realize value in days, not months. You don’t need to be a hardcore engineer, because the technical lift here is light. What you need is to be exceptional with people, sharp at spotting friction, and relentless about turning a client’s messy reality into a working solution

Responsibilities

• Own the relationship : Be the primary point of contact and trusted advisor for our enterprise clients. Build real trust with Managing Partners, IT Directors, and end users, and keep them happy long after go-liv
• Understand the challenge : Dig into each client’s workflows, pain points, and existing systems. Translate a messy, real-world situation into a clear, achievable adoption pla
• Technical Onboardi ng: Lead the rollout for new clients. Configure the system, map their data, and walk their teams through it so value is realized immediatel
• Make it work : Hook Juryo into the client’s ecosystem. Most of this is configuration and integration using our tools, not heavy engineering. You make things work, not perfec
• Spot friction, create solutions : You are the first to notice when an onboarding stalls or adoption breaks. You diagnose the real blocker, technical or human, and design a practical way around i
• Drive adoption & value : Going live is the starting line, not the finish. You make sure clients actually use Juryo and see the RO
• Feedback Loop : You are the eyes and ears of the company. You see exactly where the product creates friction in the real world, and you bring those insights back to Product and Engineering

Requirements

• People-first : You genuinely like people, and they trust you fast. You can win over a skeptical Managing Partner and an overworked IT team in the same afternoon, and explain technical concepts to non-technical people without sounding robotic
• Hard worker : Does 996 excite or scare you? If it scares you, you’re not the right fit. If not, you’ll fit right in. We are a bunch of hard-charging people who want to make a dent in the world and will spare no energy to dos o
• Implementation experience : You have worked in a client-facing role where you owned relationships and outcomes, such as Technical Account Manager, Customer Success, Solutions Consultant, or Implementation Specialist
• Comfortable with technology : You don’t need to write production code, but you’re not afraid of it. You’re comfortable with APIs, basic SQL, spreadsheets, and no-code tools, enough to configure the platform, map data, and troubleshoot the common structure
• MacGyver mindset : You prioritize “working solutions” over “perfect process”. When a client hits a wall, you find a way around it that same week
• Language Mast ery: Native Spanish is non-negotiable (you’ll be dealing with local clients and IT teams). Professional fluency in English is required