Responsibilities

• Coordinate and monitor inbound shipments from suppliers, ports, and distribution centers.
• Manage end-to-end import and customs clearance processes to ensure compliance with local and international regulations.
• Liaise with customs brokers, freight forwarders, carriers, and government authorities to resolve clearance or transportation issues.
• Review shipping documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and import permits.
• Ensure accurate tariff classification, customs valuation, and duty/tax compliance.
• Track inbound deliveries and provide shipment visibility updates to internal teams.
• Collaborate with warehouse, procurement, planning, and finance teams to support operational continuity.
• Monitor logistics KPIs such as transit time, customs delays, freight costs, and supplier performance.
• Identify opportunities to improve inbound logistics efficiency and reduce costs.
• Maintain records and documentation in accordance with company policies and regulatory requirements.
• Support audits and ensure adherence to trade compliance and customs regulations.
• Handle escalation management for delayed, damaged, or non-compliant shipments.

Experience & Qualifications

• Attention to detail
• Regulatory compliance awareness
• Coordination and follow-up
• Decision making
• Time Management
• Customer Service Orientation
• Team player
• Fluent English as a must-have
• Customs Official Agent Certificate would be a plus
• Customs experience 3 years min
• Logistics experience 3 years min